| FLSA Classification |
| This is a salaried exempt position under the Fair Labor Standards Act and is exempt from overtime compensation. |
| Direct Reports | Supervisory Responsibility |
| None |
| Summary of Job Function |
| The Professional Services Consultant will configure systems based on client requirements and design created by internal Solution Architects. THIS JOB REQUIRES BEING ONSITE IN OUR DOVER NH OFFICE ON MOST DAYS. |
| Job Duties |
| The Professional Services Consultant will configure systems based on client requirements and design created by internal Solution Architects. The role will include, but is not limited to: Participate in Partner Training Program to become certified and maintain certification. Team member on software integration projects, maintenance, and updates, in collaboration with Solution Architects and clients. Configure Salesforce and Professional Services Automation systems Focus on best practices and provide recommendations to clients regarding ancillary products and services that align with their business, operational needs, and goals. Research, analyze, and resolve software issues and reported problems, for clients. Collaborate with Solution Architects and peers to address complex client requests. Create training content and train clients. Build strong professional relationships with clients and partners. Collaborate with other team members |
| Required Qualifications: |
| Pass a background check. Bachelor’s degree in Computer Science or other equivalent degree combined with experience in software implementation and support. Confident and enjoys working directly with clients. Passion and aptitude for self-paced learning and professional growth. Excellent written and verbal communication skills. A strong desire for troubleshooting and problem solving. A high level of organization, and the ability to effectively participate in multiple projects. Great people skills, and a desire to work in a team-oriented environment. Self-starter with an ability to work independently as needed |
| Special Physical Demands: |
| None |
| Work Environment |
| While we do have a primary office, we support and encourage a hybrid model of onsite and remote based working. |
| Additional Qualifications/Skills/Abilities |
| Strong Windows experience required, we are a PC shop. Proficient in using full suite of Office 365 tool set including Outlook, Office, Teams and SharePoint. Strong browser experience, Chrome, Edge or Firefox. Experience using Salesforce and/or PSA applications. Prior experience in a Professional Services organization or team |
Job Category: Consultant
Job Location: Dover NH
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