Ongoing Support
Salesforce.com Training
Good Salesforce.com training maximizes user adoption, which directly affects your ROI. Whether you’re installing Salesforce.com for the first time or experiencing lagging usage, we offer a variety of training engagement options to increase user confidence and enthusiasm.
OUR SUPPORT INCLUDES
Salesforce Administration:
We can support your day-to-day general administration needs for routine changes, when you get stuck or break something (oops!), or when you just need an extra pair of hands.
Salesforce.com consulting:
For both new implementations and existing Salesforce.com customers, our unique “business first” approach ensures the maximum return on your Salesforce.com investment.
Process development:
Designing and capturing the layout of ongoing Salesforce.com activities into an easy-to-follow process
Salesforce.com governance and change management:
Fostering meaningful engagement with stakeholders and generating organizational alignment around objectives, strategy, tools and methods
AppExchange:
We have extensive familiarity working with AppExchange solutions to extend the functionality of your Salesforce.com.
Apex and Visualforce:
We can build totally custom functionality using the power of Apex combined with Visualforce and the Salesforce.com API.
Data cleaning:
We have expertise with the best tools to import, standardize, verify, and de-duplicate data from within the Salesforce.com interface. We have led de-duplication projects for dozens of companies, some with millions of records.
Strategic discovery and roadmapping:
In-depth investigation into your business goals and processes underpins our strategic recommendations and results in a focused implementation roadmap
Partner Communities and Customer Community portals:
Secure, web-based portals give your customers and partners self-service, 24/7 access to allowed information and resources
Web design and Salesforce.com integration:
We can develop Force.com Sites and also integrate Salesforce.com into your website or Force site
Data migration and integration:
Helping you unlock the value of your customer information with the resources and expertise to make all of your data easily accessible from within Salesforce.com